This Support and Updates Agreement ("Agreement") is entered into between Rysoft ("Provider") and the subscribing customer ("Customer") upon acceptance during the purchase process.

1. SCOPE OF SUPPORT SERVICES

1.1 Software Support

Provider agrees to provide technical support for all features and functionality of the BOA Business Management Software. Any software defects, bugs, or malfunctioning features identified during the support period will be addressed in subsequent software releases. The timeline for such fixes shall be determined at the sole discretion of Rysoft development based on severity and complexity.

1.2 Software Updates

Customer will receive access to all software updates released during the subscription period, including:

• New features and functionality improvements
• Bug fixes and security patches
• Performance enhancements
• Compatibility updates

Provider will assist Customer with implementing these updates in their environment upon request.

1.3 Data Support

Provider will assist Customer with data-related inquiries, including retrieving requested data from the database using SQL management tools.

1.4 Installation Assistance

Provider will assist with product installation on Customer's environment, including:

• Installation and configuration of the .NET 8.0 Core Hosting Bundle
• Internet Information Services (IIS) setup and configuration
• SQL Server installation and configuration
• SQL Server Management Studio setup
• Windows Firewall rule configuration for the application

2. CUSTOMER RESPONSIBILITIES

2.1 Data Backup

Customer is solely responsible for implementing and maintaining a consistent backup strategy for the application database. This includes:

• Regular automated backups of database files
• Storing backup copies on a separate physical drive or storage device from where the live database resides
• Testing backup restoration procedures periodically
• Maintaining off-site or cloud backup copies as appropriate for their business needs

Provider shall not be held liable for any data loss resulting from Customer's failure to maintain adequate backups or from critical server failures affecting database files.

2.2 Network and External Access

If Customer chooses to make the application accessible from outside their local network (public internet access), Customer is responsible for:

• Configuration of network appliances (routers, firewalls, load balancers)
• Network security and access control
• Troubleshooting connectivity issues related to network infrastructure

2.3 SSL Certificates

Customer is responsible for obtaining, installing, and renewing SSL certificates if running the application securely via HTTPS.

2.4 Hardware and Operating System

Customer is responsible for all hardware and operating system maintenance of the server(s) or computer environment(s) on which the SQL Server and application reside, including:

• Operating system updates and patches
• Hardware maintenance and replacement
• Server performance monitoring
• Disk space management

3. EXCLUSIONS AND LIMITATIONS

3.1 Third-Party Integrations

Provider support does not cover any third-party integrations that:

• Connect directly to the database without using the official software integration API
• Have not been approved in writing by Provider
• Were not developed using the software's official integration functionality

3.2 Unauthorized Modifications

Provider support does not cover issues arising from unauthorized modifications to the application code, database schema, or configuration files.

3.3 Environment Issues

Provider is not responsible for issues caused by:

• Customer's hardware failures
• Operating system corruption or misconfiguration
• Network infrastructure problems
• Third-party software conflicts
• Malware, viruses, or security breaches in Customer's environment

4. SUBSCRIPTION TERMS

4.1 Billing

Customer will be billed a one-time payment of $999.99 USD via the payment method provided at checkout. This payment covers twelve (12) months of support and updates.

4.2 Annual Commitment

This Agreement covers a twelve (12) month period from the date of purchase. No refunds will be issued for unused portions of the annual term.

4.3 Renewal

At the end of the one-year term, this Agreement will automatically renew for successive one-year terms unless either party provides written notice of non-renewal at least thirty (30) days prior to the renewal date.

4.4 Cancellation

The annual plan is non-refundable once purchased. Customer may choose not to renew at the end of the term by providing thirty (30) days written notice.

4.5 Post-Cancellation Rights

If Customer cancels after fulfilling the annual commitment, Customer retains the right to continue using the version of the software that was current at the time of cancellation, without further updates or support.

5. SUPPORT CONTACT

Support requests may be submitted via:

• Email: support@rysoft.pro
• Customer Portal: https://customer.rysoft.pro

Response times are based on request priority and current support queue volume.

6. ACCEPTANCE

By checking the acceptance box and proceeding with purchase, Customer acknowledges that they have read, understood, and agree to be bound by all terms and conditions of this Support and Updates Agreement.